A very, very smart assistant
Artificial intelligence is a crucial next step in corporate communications, providing truly forward-thinking access to quantitative information like statistics, numerical data, and scientific results. When our client asked us for a solution to organize and quickly deliver reliable, up-to-date product information and specifications to the sales team, we recommended an AI-driven chatbot. Built on the Skype for Business chat platform, the bot “Otto” responds to questions like “How much RAM is available” on a particular SKU with an almost instant response. In addition, our virtual assistant can field follow-on questions in a natural voice and can quickly provide links to additional resources. This natural, plain-language approach, complete with AI-driven anticipatory suggestions, is the key to the experience: he’s calm, friendly, and exceptionally well-informed, and an important part of the sales support team.